Privacy Policy
Last updated: May 20, 2026
Stone & Stone Canada, operating through https://stoneandstone.ca/, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, request a quote, book an appointment, contact us, purchase products, or otherwise interact with us.
By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.
1. Who we are
Stone & Stone provides custom stone fabrication, countertops, vanities, fireplaces, sinks, faucets, tables, and related installation services for residential and commercial projects.
Contact information:
Stone & Stone Canada
Website: https://stoneandstone.ca/
Email: info@stoneandhome.ca
Phone: 437-522-8447
Locations listed on our website include:
- Vaughan: 3280 Steeles Ave W Unit 15, Concord, ON L4K 2Y2
- Mississauga: 7195 Tranmere Dr #1, Mississauga, ON L5S 1N4
- Niagara: 526 Queenston St unit 1, , Saint Catharines, ON, Canada, L2M 0C7
2. Personal information we collect
We may collect personal information that you voluntarily provide to us, including:
- Name, phone number, email address, and mailing or project address
- Information submitted through contact forms, quote forms, appointment forms, or product inquiry forms
- Details about your project, such as countertop, vanity, fireplace, table, sink, faucet, material, colour, room measurements, design preferences, photos, drawings, or installation requirements
- Billing, delivery, and order information when you purchase products through our website
- Communication records when you contact us by phone, email, website form, or social media
- Marketing preferences, such as whether you choose to receive promotional communications
- Reviews, testimonials, or project photos you choose to provide
We may also automatically collect technical information when you visit our website, including:
- IP address
- Browser type and device information
- Pages visited and time spent on the website
- Referring website or search engine
- Cookies and similar tracking technologies
- General location information based on your device or IP address
3. How we use your information
We use personal information for the following purposes:
- To respond to your inquiries
- To prepare estimates and quotes
- To schedule showroom visits, consultations, measurements, deliveries, and installations
- To process product orders and payments
- To provide customer service and project updates
- To complete fabrication, delivery, installation, warranty, or after-sales support
- To improve our website, products, services, and customer experience
- To send marketing communications, promotions, or updates, where permitted by law
- To display testimonials, reviews, or project images where you have provided permission
- To prevent fraud, misuse, security incidents, or unauthorized activity
- To comply with legal, accounting, tax, insurance, and regulatory obligations
We only collect personal information that is reasonably necessary for these purposes.
4. Consent
Where required, we collect, use, and disclose your personal information with your consent. Your consent may be provided directly, such as when you submit a form, request a quote, make a purchase, book an appointment, or sign up for communications.
In some cases, consent may be implied based on your actions, such as when you provide your contact information so we can respond to your inquiry.
You may withdraw your consent at any time, subject to legal or contractual restrictions. If you withdraw consent, we may not be able to provide certain services, complete a transaction, or continue communicating with you about your project.
5. Online store and payments
If you purchase products through our website, we may collect information needed to process your order, including your name, billing details, shipping or delivery details, phone number, email address, and order history.
Payment information may be processed by third-party payment processors. Stone & Stone does not intend to store full credit card numbers on its website unless expressly stated at the time of payment. Payment processors may collect and use payment information according to their own privacy policies and security standards.
6. Cookies and analytics
Our website may use cookies and similar technologies to help the website function properly, remember preferences, analyze traffic, improve performance, support online shopping features, and understand how visitors use our site.
You can control or disable cookies through your browser settings. However, some website features, including shopping cart or checkout features, may not work properly if cookies are disabled.
7. Marketing communications
If you subscribe, request information, make an inquiry, or otherwise provide your contact details, we may send you updates, offers, or promotional messages where permitted by law.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly. Even if you unsubscribe from marketing messages, we may still contact you about active quotes, orders, appointments, installations, warranties, service issues, or legal matters.
8. When we share personal information
We do not sell your personal information.
We may share personal information with trusted third parties only where necessary, including:
- Website hosting, IT, and security providers
- Payment processors and ecommerce service providers
- Delivery, shipping, logistics, and installation partners
- Contractors, fabricators, installers, or service providers involved in your project
- Email, CRM, marketing, analytics, or advertising service providers
- Accountants, lawyers, insurers, or professional advisers
- Government, regulatory, or law enforcement authorities where required by law
When we use service providers, we take reasonable steps to ensure they handle personal information appropriately and only for the services they provide to us.
9. Storage and transfers of information
Your personal information may be stored or processed in Canada or in other countries where our service providers operate. If information is processed outside Canada, it may be subject to the laws of that jurisdiction.
We take reasonable steps to protect personal information under our control, including when it is handled by service providers.
10. Retention of personal information
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, complete transactions, maintain business records, resolve disputes, comply with legal obligations, and support warranty or customer service matters.
When personal information is no longer needed, we will securely delete, anonymize, or dispose of it where reasonably possible.
11. How we protect your information
We use reasonable physical, technical, and administrative safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
No website, email system, or online transmission is completely secure. Please avoid sending highly sensitive information through general website forms or unencrypted email.
12. Accessing or correcting your information
You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate or incomplete.
To make a request, contact us using the information below. We may need to verify your identity before responding. In some cases, access may be limited by law, privilege, security, or the rights of others.
13. Project photos, reviews, and testimonials
If you provide a review, testimonial, project photo, or other content, we may ask for your permission to use it on our website, social media, advertising, or marketing materials.
We will not intentionally publish personal information such as your full address, private contact details, or sensitive project information without your consent.
14. Third-party websites
Our website may contain links to third-party websites, social media platforms, suppliers, brands, or external services. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing personal information.
15. Children’s privacy
Our website and services are intended for adults, homeowners, businesses, builders, designers, and contractors. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
17. Contact us
For questions, privacy requests, complaints, or concerns, please contact:
Stone & Stone Canada
Email: info@stoneandhome.ca
Phone: 437-522-8447
Website: https://stoneandstone.ca/